offers individuals and groups clear and effective tools for moving beyond cycles of attack and counter-attack, turning conflict into an opportunity for positive change.
Penguin 2015, a Joost Elffers Book
changing the conversation
changing the conversation:
the 17 principles of conflict resolution
…an innovative look at conflict resolution that will be an eye-opener.
– bookpage
This intriguing book covers a lot of ground. The basic themes of communication, respect, curiosity, and willingness to consider alternative points of view can get you through many of life’s toughest moments with the people who matter most to you.
– psychologytoday.com
conflict is an opportunity
conflict
is an opportunity
Based on 20 fundamental questions, Conflict is an Opportunity is a deep dive guide into the decisions that we make in every conflict. Rich and succinct, the book offers an empowering practice for moving toward the constructive change that each conflict is proposing.
practice book:
conflict is an opportunity
practice book:
conflict
is an opportunity
This companion book invites readers to expand their practice of constructive conflict engagement through a series of practical, impactful exercises and reflections. These exercises work with both physical and mental reflection and action and can be returned to again and again as you move through the changing circumstances of your life.
reviews of Changing the Conversation
“In a world where people of different cultures, outlooks, and intentions interact more frequently, there is less room for error, and if simply changing our natural reactions to discord and steering, instead of escalating, a conversation can prevent a conflict from becoming a conflagration, Caspersen’s book is an investment worth making.”
– CP Journal
“The first page is so good that I copied it and put it up in my office.”
–The HR Maven
“This book is a marvelous thing. It has examples of common conflicts and language used in families, talking with teens, in work situations, in political discussions. On the facing page it gives examples of a more constructive approach….this book is good for beginners and those experienced in the practice.”
–the Bowed Bookshelf
“Conflict mediator Dana Caspersen has identified 17 principles of conflict resolution that we’d do well to adopt.”
–The Hamilton Observer
“A striking visual design by the book packager Joost Elffers, lays out 17 principles that Ms. Caspersen described as “a practical and action-based way of unpacking conflict so that we can see it as a series of manageable decisions about what we do.”
–The New York Times
“Caspersen’s narrative is simple, but more valuable in its simplicity in that it’s usable. By breaking conflict resolution into 17 principles Caspersen has given us a system for solving problems.”
–Meganscribbles
“I loved how the book was set up… Each page was practical and used real life examples to help you see how you can work through situations that will ultimately come up and that will need to be dealt with. This was a powerful book that truly provides the reader with a ton of resources to draw from.”
–Dad of Divas